To return an item please email firstname.lastname@example.org to request a returns form stating your intention. We will respond within 24 hours with a returns form.
Once you have received the form, please complete and return along with the goods to the address below:
Doctors Commons Road
All returns should be sent by registered post or recorded delivery and must be securely packaged. Native Craftworks can not accept responsibility for loss or damage to items being returned. Your rights to return the goods are protected under E.U. Distance Selling Directive (which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm). Once we have received the goods and are happy with their condition, we will despatch the exchange or issue a refund via your original payment method (credit/debit card or PayPal account) excluding any original shipping costs, within 7 working days.